Support

Frequently asked questions

Delivery, credentials, replacements and account safety. If your question is not here, support answers the same questions by email.

Frequently Asked Questions

Still stuck?

Send your order ID and what actually happened, including the exact screen or message. "It did not work" and "the 2FA code was rejected at login" lead to very different replies, and the second one can be acted on immediately.

Contact support

Frequently asked questions

Frequently Asked Questions

How fast are accounts delivered after payment?

What is included in the credential string?

Is there a replacement guarantee if login fails on arrival?

Can I run several accounts from one IP?

What does phone-verified (PVA) mean?

Do you ever ask for my existing account password?

Which payment methods can I use?

How long do I have to report a problem?

The account was suspended a week after I bought it. Is that covered?

What should I change first after delivery?

Do you keep a copy of the credentials you sold me?

Still stuck?